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Service Manager

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Service Manager

  • Location:

    Peterborough

  • Sector:

    Industrial

  • Salary:

    Up to £50000 per annum + van

  • Contact:

    James Campbell

  • Job ref:

    JC/JC17734

  • Published:

    about 2 months ago

Role - Service Manager

Location - Peterborough

Salary - Up to £50k, plus fully expensed Company Van

Package - 25 Days Annual Leave, plus Bank Holidays and your Birthday off! Pension, Fuel Card, Uniform, Expenses

The Business

We are currently working with one of the fastest growing businesses within the Process and Food Sector, who are currently expanding across the board as part of their long-term growth strategy. The business has already doubled their head count over the last 3 years, with the plan to add an additional six heads by the end of 2024 across various departments.

The Role

The Service Manager will be responsible for heading up their Service Division and responsible for:

  • Liaising directly with Customer around Breakdowns and Software issues
  • Assigning Engineers to attend Customer's sites
  • Maintaining Workshop Space and Machine Spares
  • Managing Warranty Schedules and Routine Maintenance plans
  • Maintaining regular contact with Customer Contacts
  • Pricing and Estimation of non-Warranty work
  • Conducting Root Cause Investigations into persistent or repeat breakdowns or issues
  • Conducting of 1-2-1s and Appraisals for all Service Engineers

About You

The client is looking for candidates with the following knowledge or experience:

  • Recognised Electrical or Mechanical Qualification (HND, HNC, City & Guild, or NVQ)
  • Previous Experience Leading or Managing Engineers in Food, Beverage or Process Environment, or as Part of Service Function
  • Must be able to read Technical Drawings and P&IDs.
  • Must have a valid UK Driving License
  • Must be willing to Travel UK wide to Customer's sites as and when required