I am currently working with a well-established, family-run horticulture business that is known for its quality products, reliable service and strong customer relationships. As the business continues to grow, they are looking to appoint a hands-on Operations Supervisor to support their fulfilment and stock control operations, particularly during busy seasonal peaks.

This is a key role for someone who enjoys working in a fast-paced, practical environment and takes pride in leading teams, improving processes and maintaining high levels of accuracy.

The Role

You will be responsible for supervising the day-to-day activities of the order fulfilment team, ensuring customer orders are picked accurately, packed efficiently and dispatched on time. You will also take ownership of stock control processes, helping to improve inventory accuracy, visibility and reporting across the business.

You will act as a key operational contact for both internal teams and customers, supporting smooth communication and consistent service delivery.

Responsibilites

• Supervise and support the order fulfilment team, including 4 permanent staff and agency workers during peak periods
• Train and oversee agency staff to ensure consistent standards are maintained
• Ensure customer orders are picked accurately and dispatched within agreed timescales
• Monitor workflow and allocate resources effectively to maintain productivity and service levels
• Support seasonal planning and labour coordination during peak demand periods
• Take ownership of stock availability and inventory accuracy across the business
• Help develop and implement structured stock control processes and procedures
• Manage inventory reporting, stock movements and reconciliation activities
• Use Excel to improve stock visibility, accuracy and operational reporting
• Identify and implement process improvements across fulfilment and inventory management
• Act as the primary operational contact for key customer account BGC
• Manage customer communication regarding stock availability and order fulfilment
• Support continuous improvement across warehousing and operational processes
• Produce accurate operational reports and performance data
• Ensure compliance with company procedures, health and safety and quality standards

About You

You will have experience working in a fast-paced operational environment and be confident leading teams while maintaining strong attention to detail around stock and inventory.

Essential experience and skills:

• Experience in warehousing, logistics, production, horticulture or FMCG environments
• Experience supervising or leading operational teams
• Strong understanding of stock control and inventory management
• Confident using Microsoft Excel and working with operational data
• Strong organisational and problem-solving skills
• Excellent communication skills and ability to build strong working relationships
• Proactive, hands-on approach with the ability to take ownership of key processes

Desirable experience:

• Background in horticulture, fresh produce or food manufacturing
• Experience managing customer relationships or acting as a key operational contact
• Exposure to process improvement or systems development
• Understanding of inventory reporting and stock planning

Next Steps


If this sounds like you please hit apply. You can also email me your CV directly to jamie@morepeople.co.uk