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Customer Technologist

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Customer Technologist

  • Location:


  • Sector:

    Fresh Produce, Horticulture

  • Salary:


  • Contact:

    Luan Harrison

  • Job ref:

    LH 18073

  • Published:

    about 1 month ago

Customer Technologist / Horti / Fresh / Spalding


Are you passionate about plants and committed to ensuring safety, quality, and trust in every aspect of your work? As a Customer Technologist, you will play a vital role in providing technical services and support across various departments, including Technical, Commercial, NPD, Procurement, and Supply Chain.

Key Responsibilities:

  • Act as the main technical stakeholder and day-to-day contact for a retail customer
  • Analyse data and provide reports to assess KPI performance.
  • Utilise Quality Management System (QMS) data to monitor and improve product and process performance.
  • Generate weekly KPI reports on complaints and provide recommendations for improvement.
  • Assist in artwork and label approval processes.
  • Conduct grower visits to ensure quality and compliance with specifications.
  • Maintain accurate and up-to-date customer specifications.
  • Collaborate with internal teams to develop technical input for Customer Business Plans.
  • Participate in assigned projects and deliver results within set timeframes.
  • Create positive relationships with customers and internal teams.

Experience, Knowledge, Qualifications:

  • Strong analytical skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to think logically and make decisions.
  • Proactive approach to task completion.
  • Prior experience in a technical role preferred ideally within, horti, fresh or food
  • Willingness to assume additional responsibilities in the absence of the Head of Technical.
  • Collaboration with other members of the technical team to ensure continuity.

This is a Monday - Friday 8.00-5.00 role

If you're ready to join a dynamic team and make a positive impact in the world of horticulture, apply now to become our next Customer Technologist

How to Apply

If this sounds like you, please apply via the link. Alternatively, for a confidential chat about this exciting role, please contact Luan on 01780 480530 or