MorePeople is supporting a local business in recruiting an IT Support position. This is a hands on role based across two Lincolnshire sites, combined with responsibility for overseeing IT support operations across the EMEA region. This position is key to ensuring IT support requests are managed efficiently and that services are aligned with wider business priorities.

Key Responsibilities

• Provide on site IT support across both Lincolnshire locations, resolving hardware, software, and network issues.
• Oversee and manage IT support tickets across the EMEA region, ensuring timely and effective resolution.
• Lead and coordinate a small regional support team, balancing workloads and maintaining high service standards
• Act as the primary IT contact for business stakeholders, understanding and addressing their technology needs.
• Collaborate with global IT teams to ensure consistency in processes and adoption of best practices.
• Support and maintain local IT infrastructure, including desktops, printers, and network equipment.
• Ensure compliance with IT policies and security protocols.
• Identify opportunities to improve processes and enhance overall IT support efficiency.

Key Skills and Experience

• Proven experience in 1st and 2nd line IT support within a corporate or SME environment.
• Experience managing support tickets across multiple sites or regions.
• Strong technical knowledge of Microsoft 365, Windows and macOS, Active Directory, and basic networking.
• Familiarity with IT service management tools such as ServiceNow, Jira, or similar platforms.
• Excellent communication skills, with the ability to collaborate across teams and time zones.
• A methodical, process driven approach to IT support delivery.

If you would like to learn more, feel free to apply below or get in touch with Angus on 01780 480530 or via email at angus@morepeople.co.uk