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Customer Service Executive

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Customer Service Executive

  • Location:

    Yate

  • Sector:

    Food Manufacturing

  • Salary:

    £25000 - £26000 per annum

  • Contact:

    Sandra Poskaityte

  • Job ref:

    SP20244

  • Published:

    6 days ago

  • Startdate:

    ASAP

Customer Service Executive

Our client is a dynamic, forward-thinking organisation that prioritises the personal growth and development of its employees. They're all about creating a fantastic work environment, and now they are looking for a motivated Customer Service Executive to join their growing team.

The Role

We are looking for a dedicated and customer-focused individual who is confident on the phone and has a talent for building relationships. As part of the team, you'll be at the heart of providing excellent service to existing and potential clients.

Main Responsibilities

  • Provide exceptional customer service by prioritising customer needs, ensuring a positive and supportive experience at all times.
  • Accurately process and acknowledge customer orders, ensuring timely delivery and customer satisfaction.
  • Handle and resolve customer queries and requests, demonstrating a proactive approach to problem-solving.
  • Communicate lead times, order statuses, and any issues affecting delivery or product availability in a timely and clear manner.
  • Ensure all digital and physical files are accurately maintained, compliant with audit standards, and easily accessible for internal use.

Required

  • Previous experience in customer service, ideally within the manufacturing sector or similar.
  • Strong communication skills with the ability to build rapport and trust with clients.
  • Confident phone manner and comfortable handling customer queries.
  • Ability to work within a team while maintaining individual accountability.

Salary

£25,000 - £26,000

Location

Yate, Bristol (onsite position)

How to Apply

If you are interested, please apply below, alternatively, contact Sandra on 07375 967911 or sandra@morepeople.co.uk

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