Shop Manager | Romsey, Hampshire

Hours: 37.5 hours, alternate weekends

Salary: Up to £30,000, DOE

Are you an experienced retail leader ready to take ownership of a busy garden centre shop?

We're working with a well-established garden centre group to recruit a Shop Manager to oversee the day-to-day running of their retail shop and food hall. If you're passionate about customer experience and enjoy leading a team in a fast-paced environment, this could be a great opportunity with the bonus of a great work-life balance from no evenings and alternate weekends!

About the Business

Our client is a highly respected garden centre group with a strong heritage and loyal customer base. Their centres are popular destinations for gardening enthusiasts, offering a wide range of plants, gifts, outdoor living products, and expert advice. This is a business that values high standards, teamwork, and strong leadership at the department level.

About the Role

As Shop Manager, you'll take full responsibility for the performance, standards, and smooth operation of the shop and food hall.

Your responsibilities will include:

• Overseeing day-to-day retail operations
• Leading, motivating, and developing your team
• Driving sales performance and profitability
• Managing budgets, cost control, and stock levels
• Ensuring high standards of product quality and presentation
• Maintaining full Health & Safety compliance
• Managing staffing levels and rota planning
• Handling customer feedback and resolving issues professionally
• Working closely with senior management to achieve revenue targets

The Ideal Candidate

We're looking for someone who:

• Has led and developed teams successfully
• Is confident managing budgets, sales targets, and cost control
• Can delegate effectively and prioritise tasks
• Has strong problem-solving skills and a proactive mindset
• Communicates clearly and confidently with customers and colleagues
• Handles complaints professionally and constructively
• Maintains high standards of presentation
• Can adapt to seasonal demands and changing customer needs

Benefits:

• Salary of £30,000 per annum
• Life assurance
• Option to join enhanced group pension plan
• Sociable working hours
• Full training and access to an online learning hub
• 20% employee discount
• 50% discount on restaurant meals while on shift
• 31 days annual leave
• Free on-site parking
• Enhanced Employee Assistance Programme (including family access)
• Access to retail discounts, cashback offers, and savings

How to Apply

If you're interested in this role, email me at elleanna@morepeople.co.uk or call 01780480530 to find out more.