Are you an experienced technical professional with a passion for quality, sustainability, and innovation in fresh produce? We are seeking a Junior Technical Manager to join our dynamic team supporting the M&S account, delivering exceptional service, driving continuous improvement, and ensuring the highest standards of product safety, legality, and integrity.

Key Responsibilities

Customer & Technical Support

• Assist the Technical Director, Head of Technical, and Technical Managers across product safety, quality, and ESG initiatives.
• Maintain exceptional customer service, delivering data-led insights and performance updates to M&S across complaints, shelf life, waste, intake assessments and more.
• Organise and participate in supplier/customer visits, follow-ups, and project delivery.
• Manage and update M&S technical platforms and specification libraries.

Quality & Continuous Improvement

• Coordinate weekly quality summaries and KPI reporting, liaising with Product Management and TA teams.
• Support and help deliver internal upskilling sessions and masterclasses.
• Participate in agent and site audits, benchmarking and development of best practices across all packing and supplier sites.
• Lead the implementation of new M&S policies and standards across the supply base.

Innovation & Supply Chain Resilience

• Work closely with growers and suppliers to identify and implement varietal and packaging innovation.
• Help assess and strengthen supply chain resilience and continuity plans.
• Maintain and contribute to innovation trackers and development projects.

Internal Collaboration & Reporting

• Communicate clearly and regularly with Commercial, Compliance, and Packaging teams to align goals.
• Deliver both customer-facing and supplier-facing analysis and planning to ensure specification, compliance, and quality standards are met.
• Maintain effective technical documentation, reports, and KPIs.

About You

Essential Experience & Skills:

• Must have proven experience in Technical, Quality Assurance, or Compliance within food or fresh produce.
• Experience with customer compliance systems, specification management and direct interaction with M&S or similar UK retailers.
• Proficient in MS Office, Excel, databases, and confident in using customer portals.
• Strong communication, organisation, and stakeholder engagement skills.
• Able to multitask, prioritise, and remain calm under pressure.
• Great attention to detail and a proactive, solution-focused attitude.

Desirable:

• Internal auditing experience (especially to M&S standards: Select Farm, FSQI, etc.)
• Knowledge of BRCGS, Prophet ERP systems, and labelling requirements.
• Ripening and category-specific experience within fresh produce.
• Factory or packing site experience and involvement with varietal trials.

You'll be part of a forward-thinking technical team at the heart of fresh produce innovation. This is an opportunity to contribute to category growth, sustainability goals, and best-in-class delivery for one of the UK's most respected retailers.

Ready to apply?
Send your CV to luan@morepeople.co.uk or apply via the link.

INDTECH